Privacy Policy for HydroShift Cleaning
Effective Date: Thursday 1st May 2025
At HydroShift Cleaning your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website https://hydroshiftcleaning.co.uk or use our exterior cleaning services.
1. Who We Are
We are a UK-based company providing exterior cleaning services, including pressure washing, gutter cleaning, gutter clearance, and related services.
Business Name: HydroShift Cleaning
Registered Address: 11A, Frome Road, Trowbridge, BA14 9QB
Email: callum@hydroshiftcleaning.co.uk
Phone: 07799046009
2. What Information We Collect
We collect personal information to provide services efficiently and comply with legal obligations.
– Name
– Address (for service visits)
– Email address
– Phone number
– Service details and preferences
– Payment information (processed securely via Stripe/PayPal/etc.)
Automatically collected (via website):
– IP address
– Device type and browser
– Site usage data (via Google Analytics or similar tools)
– Cookies (for functionality and analytics)
3. Why We Collect Your Information
We use your information to:
– Provide quotations and schedule services
– Communicate before and after service delivery
– Process payments securely
– Improve our website and customer experience
– Send service updates or promotional offers (if consented)
4. Lawful Basis for Processing
Under the UK GDPR, we process personal data on the following bases:
– Contractual necessity – to deliver requested services
– Legal obligation – for tax and recordkeeping
– Consent – for marketing communications
– Legitimate interest – to improve services and site performance
5. Who We Share Your Information With
We only share data when necessary:
– Payment processors (e.g., Stripe, PayPal)
– Email service providers (e.g., Mailchimp)
– Subcontractors or team members for service fulfilment
– Regulatory bodies if legally required
We never sell your data.
6. Data Security and Storage
We use secure systems to protect your personal information. Access is restricted to authorised personnel only. Online payment data is handled via PCI-compliant platforms.
7. Data Retention
We retain your data:
– For up to 6 years for financial and tax records
– Until you unsubscribe or request deletion for marketing
– Until service completion for non-customer enquiries
8. Your Rights
You have the right to:
– Request access to your data
– Correct inaccurate data
– Ask us to delete your data
– Object to or restrict processing
– Withdraw consent at any time
To exercise your rights, contact us at callum@hydroshiftcleaning.co.uk.
You can also contact the ICO (Information Commissioner’s Office): [https://ico.org.uk](https://ico.org.uk)
9. Cookies
Our website uses cookies to enhance your experience. You can manage cookie settings in your browser. For full details, see our [Cookie Policy].
10. Changes to This Policy
We may update this policy as needed. Changes will be published on this page with a new effective date.
11. Contact Us
For questions or data requests, contact:
HydroShift Cleaning
Email: callum@hydroshiftcleaning.co.uk
Phone: 07799046009
Address: 11A, Frome Road, Trowbridge, BA14 9QB